Let's Talk FAQs

Your most pressing questions all in one place!

Updated over a week ago

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Where's FriendMedia? How is vrtly different?

The change from FriendMedia to vrtly represents much more than a name and logo update. It reflects a shift in our leadership, methodology, and technology aimed at elevating your overall experience with us.

We have an ambitious and exciting vision for the future - to build the best point-of-care advertising platform. Over the next months, you can expect significant investments into new products, sleek design, better content, and artificial intelligence to improve our technologies.

What is changing with the new update?

Our latest update, set to launch in early August 2023, has a new look and feel that will improve your flexibility and control over the content on your in-practice screens.

  • More Control: Practices with more than one Screen can now choose which Brand and Practice content appears on each, providing even more targeted content throughout the clinic.

  • Easier Screen Management: You can now easily opt in or out of Brand or Custom Content or Tag Custom Content with a Brand. This eliminates the need to manually manage playlists.

I'm paying for a vrtPro subscription. Will I see any change?

No, vrtPro customers will not see any change. In the coming months, we plan to introduce the ability for current vrtPro customers to convert to the vrtly Free plan but can choose to upgrade specific screens they want more control over. In the meantime, please continue to use your vrtly account as usual.

Can I still choose all the content I want to display on my Screens?

Yes! You will always be able to choose the content you want displayed on your Screens, while vrtly will choose the best order and frequency in which that content will play. As long as you choose your content, nothing will play on your Screens that you don't want to play.

How can I get more vrtSticks?

To order more vrtStick devices to use in your Practice, contact us at [email protected] or log into your vrtly account, use the chatbot in the bottom right corner, and select "Order a device."

What is the cost to replace and/or order new devices?

There is no cost to order new devices or replace older ones.

How long does it take to receive the equipment?

Devices are shipped once a week, usually on Mondays. We ship from CA through USPS Priority Mail, and packages take 2-3 business days to be delivered.

How long does it take to activate the device?

Activating each device takes about 5 minutes on average.

What is the difference between sponsored and free accounts?

Sponsored accounts have the content of the sponsoring brand locked, meaning you can't remove it. You can still add and remove content from our library's other brands and add your custom content.

The vrtBasic subscription is an advertiser-paid platform that allows you to choose all the content you wish to display on your screens. At the same time, Vrtly selects the frequency and order in which it plays.

What happens when my Sponsorship ends?

Your account will be updated to a free membership. You can still use your vrtStick device as usual.

What video formats are supported? What size does my video need to be?

  • Videos can be a maximum of 3 minutes long.

  • Zipped Files are not supported.

  • To fit most TV sizes, we recommend your content is a 16:9 ratio.

  • We support .mp4, .mov, and .dat formats.

  • 1080p quality is enough.

Can I edit a video after uploading it to the vrtly custom library?

All changes to a video need to be made before uploading it to the Vrtly platform. Please let us know if this is a functionality you'd like us to offer. Your feedback is always welcome!

Are the brand videos supposed to have sound?

It depends. Some videos do have sound, and some don’t. Some titles are labeled, so you can easily browse which ones you want to add or remove. You also have the option to add closed captions to all your videos.

How can I give you feedback?

Like our update? Think we can make any improvements? We'd love to hear your feedback! Click here to complete our survey.

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